Transcript snippets and key points:
Positivity is Creating and Staying in Business
Positivity is not “what if” but “how to”.
Keep Your Word
Do what you say -but both parties must understand
Have clear and documented expectations
Misunderstandings can happen, do your best to correct issue
Difficult conversations or responses get the best results by delayed response.
Enjoy A Little Craziness
Take your dog to work
Allow time for yourself
What makes you smile
If the day is too Crazy (not in a good way) step away.
First Out, Last In
Start the day with calm
End the same way
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